Privacy Notice

This privacy notice discloses the privacy practices for www.countryquiltsandfabric.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
   
   

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Shipping

FREE shipping on all U.S. orders $100 and over!
Orders below $100 ship for $8.50.

Standard shipping is USPS.
 USPS Mail delivers in 1-3 business days, but is not guaranteed. Orders to non-contiguous states may be longer.

Shipment processing time

Order usually ship within 24-48 hours.

Please call for international shipping details. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Damages

www.countryquiltsandfabric.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 707-841-1683 or via email at chris@countryquiltsandfabric.com.

Returns & Refunds

We hope all of our customers are 100% satisfied. We have a 15-day return policy on items you are not satisfied with.

Cut yardage, gift cards, and sale items may not be returned. Due to copyright laws, patterns and books may not be returned.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. Item(s) must be in the original packaging and you must have the original receipt or proof of purchase.

All returns are subject to 20% restocking fee. Refunds will not be given for shipping & handling charges. Customer is responsible for shipping costs to return items.

We do not guarantee that we will receive your returned item. We advise you to contact us prior to shipping your item(s) back and you may consider using trackable shipping service or purchasing shipping insurance.

All refunds will be given via in-store credit.